Refund Policy
At Riverfront Property Management (“Riverfront,” “we,” “us”), we strive to provide a transparent and fair payment process. This Refund Policy outlines the conditions under which refunds may be issued for payments made through our website or services.
1. Application Fees
Non-Refundable
All application fees submitted for rental properties are non-refundable. These fees cover the administrative costs of processing rental applications, background checks, and tenant screening. Refunds will not be issued if your application is denied or withdrawn.
2. Rent Payments
Generally Non-Refundable
Rent payments made through our online system are final. It is your responsibility to ensure the accuracy of payment amounts and property details before submitting. If a duplicate payment or overpayment occurs, please contact us immediately to review and resolve the issue.
3. Security Deposits
Security deposits are not refundable through our website. Refunds, if applicable, will be processed in accordance with your lease agreement and local/state laws. Deductions for damages, unpaid rent, or other charges may apply.
4. Service Fees
Any service-related fees (e.g., maintenance fees billed to owners or tenants, convenience fees for online payments) are non-refundable unless charged in error. If you believe a fee was applied incorrectly, please contact us within 7 days of the transaction.
5. Payment Disputes
If you believe a payment was made in error, please email michelle@riverfrontpm.com or call 904-689-3090 within 5 business days of the transaction. We will investigate and, if appropriate, issue a partial or full refund.
6. Processing Time
Approved refunds may take up to 7–10 business days to appear on your original payment method, depending on your financial institution.
7. Contact Us
For questions or concerns regarding payments or refunds, please reach out to:
📧 michelle@riverfrontpm.com
📞 904-689-3090
📍 100 Island Cottage Way, St. Augustine, FL, USA